Pet Behaviour Service

Some of our nurses are qualified to advise owners on a range of problems in animal behaviour.

Specialist Nurse Clinics

The emotional health of our patients is as important as their physical health and our specialist nurses are a crucial part of the veterinary team when it comes to dealing with behaviour issues. These qualified, registered nurses also have a certificate in animal behaviour which means they are equipped to advise on a range of problems - from helping your pet cope with being in a veterinary environment to dealing with specific concerns from owners about the behaviour of their pets. These consultations are available at the practice and normally last an hour 

Confidence clinics 

Regular, positive visits to the practice is sometimes all that is needed to help your pet feel confident and comfortable in a veterinary environment and learn alternative coping strategies. Our confidence clinics are run by our specialist nurses and are tailored to your pets needs 

Training sessions and Life Skills

Some issues can be resolved with training sessions, to help the owner teach their pet new skills. These include problems such as pulling on the lead, jumping up, general hyperactivity, recall and livestock chasing. Our behaviour team also offer one-to-one Life Skills courses, which help you to teach your dog how to cope and behave appropriately - both at home and when out and about

Behaviour Consultation

An initial pre-behaviour consultation is advisable. This can be done via telephone, online or at the practice*. This will enable us to discuss your pet’s behaviour struggles and direct you to the most appropriate service. If a behaviour consultation is advised, you will be provided with a questionnaire, to give the behaviourist essential background information about your pet. This information will remain confidential and requests information regarding who provides your pet’s veterinary care, as their permission is necessary to take on the case and to confirm that there is no medical reason why they cannot begin any behaviour-modification therapy. Sometimes blood tests or other diagnostic procedures are required to rule out any contributing medical conditions

Consultations are held on an appointment basis, usually in your home*. 

The initial consultation normally lasts around 2 hours, ideally with all your family present. A history of the problem will be taken and your pet’s behaviour assessed. Our behaviourist is a member of CAPBT (COAPE Association of Applied Pet Behaviourists and Trainers) who all follow a consistent approach called EMRA. This is a holistic approach focusing on your pets’ emotions. EMRA stands for Emotion, Mood State and Reinforcement Analysis which, put simply:

• analyses how your pet feels on a day-to-day basis - are they fully content with life?

• determines how your pet feels when the problematic situation arises and

• looks at why your pet is continuing to perform the problematic behaviour

The behaviourist will then work with to you to devise an individual behaviour modification program. This may involve several subsequent sessions, especially with aggression problems

Further information can be found on the CAPBT website:

If you have any further queries, or would like to book an appointment, the behaviour team can be contacted through any of our branches or via

*Depending on current government guidelines regarding Covid-19